Sorry for any issues, please let us know by clicking here. We’ll provide a way to give you access to design the next ID.
This sometimes happens due to the size of the image. Try saving it as a smaller version or email it to firstname.lastname@example.org and we can fix it. We’ll send it back within 24 hours.
Sometime different devices (iphone, computer, ipad) display photos differently. We have a team of Dog Artists that will inspect each ID before it ships and make sure it looks perfect. If we have any difficulties adjusting it, we will contact you within 24 hours.
If you purchased a gift card, have a coupon, or designing a second ID, please visit our redemption area where you can enter your code. You can access it directly by clicking here.
If it’s been longer than 7 days, your order may be lost. We will be glad to send another ID and no cost, along with tracking. Let us know by clicking here.
Each order is processed in 24 hours. We will print the order the very next day. We ship from California, most orders arrive in 3-5 business days. If you would like to track your order at any time, please feel free to contact us directly here.