Frequenty Asked Questions

Design Questions

How fast can I get my Pet ID?

We print all IDs 24 hours from submission. We offer FREE USPS shipping that usually takes between 3-5 business days to arrive. If you would like we can upgrade your shipping and include tracking. Typically this would arrive in 2 days. For next day or Saturday delivery, please contact us and we will provide a fedex rate. 

How much are the Pet Driver’s License Tags?

You will get (1) Large Wallet Pet Identification ID and (3) Dog Collar IDs for $19.95 with FREE SHIPPING. 

My Pet’s Picture is BLACK in the preview?

If youre pet’s picture is black in the PREVIEW or when designing, we will need a new photo. Sometimes mobile browsers prevent photos from saving correctly. Please design the ID and manually send us the photo. You can email it to Email or upload it by Clicking Here.

My photo doesn’t appear?

This sometimes happens due to the size of the image. Try saving it as a smaller version or email it to and we can fix it. We’ll send it back within 24 hours.

My photo looks rotated on the preview?

Sometime different devices (iphone, computer, ipad) display photos differently. We have a team of Dog Artists that will inspect each ID before it ships and make sure it looks perfect. If we have any difficulties adjusting it, we will contact you within 24 hours.

What are the ID sizes I will recieve

For each order, you will get (2) Sizes. Take a look at this page for the actual dimensions. Click Here

What if I’m having a bad hair day or want to change my photo?

No Worries! Just email us the photo as soon as you can. We rush each day to print all IDs in 24 hours. We’ll change your Pet ID photo as long as we receive it in time. 

What is your warranty policy?

Every Pet Drivers License tag comes with our 100% Guaranteed Life-Time Warranty. If your tag fades, breaks, gets chewed on by the cat, or is simply lost, we will send you a new one free of charge! Contact us for more information. 

Shipping Questions

I haven’t received my order?

We offer free shipping and tracking at checkout. If you choose free shipping, your item will be shipped USPS first class WITHOUT tracking, otherwise a tracking number will be provided. If it’s been longer than 7 days, your order may be lost. We will be glad to send another ID and no cost, along with tracking. Let us know by clicking here.

When can I expect my order?

Each order is processed in 24 hours. We will print the order the very next day. We ship from California, most orders arrive in 3-5 business days. If you would like to track your order at any time, please feel free to contact us directly here.