Should I choose free shipping or paid shipping?

If you choose free shipping, we ship via USPS First Class with no tracking. There is no way to track your package at any time if it doesn’t arrive.

If you choose paid tracking, we ship via USPS with tracking and you’ll receive a tracking number. If you don’t request tracking, we have no additional information about your package.

My pet ID hasn’t arrived. What can I do?

If you paid for tracking, you can track your package on the USPS website. If you don’t have your tracking number, email us and we’ll send it to you.

If you selected free USPS shipping, we don’t have tracking or any additional information about your order. Delivery typically takes 5 to 7 days once it ships. All orders ship from California.

When can I expect my order?

Each order is processed in 24 hours. We will print the order the very next day. We ship from California, most orders arrive in 5 to 7 days. If you would like to track your order at any time, please feel free to contact us directly contact our support team.